Karandaaz Pakistan gives anyone affected by our financing, investments or partners' activities a direct, independent way to raise an Environmental & Social, SEAH or Ethics & Integrity concern. It's free of charge and protected against retaliation. Select a concern type below to see exactly how it's handled, including whether it can be reported anonymously.
ELIGIBILITY
Every complaint is screened against these criteria before it's registered for full processing. Screening is procedural — it does not prejudge the merits of a concern, and ineligible complaints are redirected wherever possible.
Anyone affected by our financing, investments or partners, or an authorised representative. Employees and Board members too, for Ethics & Integrity or SEAH.
An honest belief is enough — you don't need to prove it, and you're protected either way. Knowingly false reports aren't.
Live procurement disputes with no integrity angle, policy disagreements, unrelated HR matters, or facts already finally decided elsewhere.
Description and your name are required for this concern type — kept strictly confidential.
A tender, bid or contract award, with no fraud or integrity concern, is handled by Procurement, not this page.
procurement@karandaaz.com.pk · Go to Procurement
Fraud, corruption, bribery or collusion connected to a procurement process still belongs here — select Ethics & Integrity in the form.
PROCESS
Once filed, Karandaaz acknowledges your complaint, checks eligibility, and routes it to the right committee for review. Screening is procedural — it doesn't judge the merits of a concern. Full timelines are set out in Public Procedures & Guidelines and Karandaaz's Grievance, Ethics, Integrity & E&S Complaint-Handling Framework; SEAH complaints follow the applicable statutory timelines.
SEAH
YOUR OPTIONS
Using this mechanism never limits your right to raise the same concern, at any time, with the GCF Independent Redress Mechanism, or any other authority.